NetEase Cloud Music Faces Outage Due to Infrastructure Failures
On August 19, 2024, NetEase Cloud Music, one of China’s leading music streaming services, experienced a significant service disruption that affected millions of users. The outage began in the early afternoon and lasted for over two hours, during which time users were unable to play music despite being able to access the app. Error messages such as “data error” and “failed to retrieve play information” were commonly reported. Additionally, the web version of the service displayed a “502 Bad Gateway” error, indicating server issues.
According to an official statement from NetEase Cloud Music on Weibo, the outage was caused by infrastructure failures. Although the company has not disclosed specific details about the technical issues, they have assured users that the problem was fully resolved by 6 p.m. on the same day. To compensate for the inconvenience, NetEase Cloud Music is offering all users a free seven-day membership, which can be claimed starting August 20, 2024.
This incident occurred just days before the company is scheduled to release its financial results for the first half of 2024. With over 200 million monthly active users, including more than 44 million paying subscribers, NetEase Cloud Music holds a significant position in China’s music streaming market. Despite the temporary setback caused by this outage, the company’s quick response and compensation offer may help maintain user trust and loyalty.
As NetEase Cloud Music continues to grow and improve its services, this incident underscores the importance of robust infrastructure to support its large user base. The company’s ability to swiftly address the issue and offer meaningful compensation demonstrates its commitment to providing a reliable and high-quality user experience. Looking ahead, the upcoming financial report will be closely watched by investors and users alike, as it will provide further insights into the company’s performance and resilience in the competitive music streaming industry.
中文翻译：
网易云音乐因基础设施故障发生服务中断
2024年8月19日，中国领先的音乐流媒体服务之一网易云音乐发生了一次重大服务中断，影响了数百万用户。此次故障发生在下午，持续了两个多小时。在此期间，尽管用户能够访问应用程序，但无法播放音乐，常见的错误提示包括“数据错误”和“无法获取播放信息”。此外，网页版还显示了“502 Bad Gateway”错误，表明服务器出现了问题。
根据网易云音乐在微博上的官方声明，此次故障是由基础设施问题引起的。尽管公司尚未透露具体的技术细节，但他们已向用户保证，当天晚上6点左右问题已完全解决。为了补偿此次中断带来的不便，网易云音乐宣布将为所有用户提供免费的七天会员，用户可以从2024年8月20日开始领取。
此次事件发生在公司即将发布2024年上半年财务业绩的前几天。作为中国音乐流媒体市场的重要参与者，网易云音乐拥有超过2亿的月活跃用户，其中包括超过4400万的付费用户。尽管此次服务中断带来了一定的负面影响，但公司迅速的响应和补偿措施有助于维持用户的信任和忠诚度。
随着网易云音乐的不断发展和服务的改进，此次事件突显了拥有强大基础设施以支持其庞大用户群的重要性。公司能够迅速解决问题并提供有意义的补偿，显示了其致力于为用户提供可靠且高质量体验的决心。展望未来，即将发布的财务报告将受到投资者和用户的广泛关注，因为它将进一步揭示公司在竞争激烈的音乐流媒体行业中的表现和韧性。
